We are experiencing high call volumes. If you are contacting us for an update on a complaint you have made, please be advised that complaints are processed according to our Bylaw Enforcement Policy. All valid complaints of infractions to our bylaws are investigated, however we are unable to share the details of our investigation.
Complainant information is considered confidential by the Regional District of Kootenay Boundary (RDKB) and your identity will not be revealed, as it is protected under the Freedom of Information and Protection of Privacy Act. However, should the matter proceed to court and if required by direction of law, the RDKB may be required to disclose the information provided.
Often complaints are resolved amicably between neighbours. As a result, and if possible, it is recommended that each party attempt to resolve their issues before contacting Bylaw Enforcement Services for assistance.